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Why Inbound calls do not follow forwarding rules
8x8 Support

Why Inbound calls do not follow forwarding rules

Symptom

Inbound calls are offering to the end-user whilst end-user is busy on the line. 

  • When user is busy 
  • When user does not answer the call within 10 seconds 

Applies To

  • Virtual Office Configuration Manager
  • Forwarding Calls

Resolution

 

  1. Please ensure call waiting is not enabled on the extension.
  2. Extension is on DND status then calls overflow to extension`s voicemail 

Cause

If the call waiting is enabled then it will not follow call forwarding rules and offer to the end-user 

 

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