When forwarding calls from a Ring Group to an external number, the user receives a Fast Busy tone.
- Virtual Office Configuration Manager
Make sure the main company number is set properly in Configuration Manager.
- Log into Configuration Manager.
- Check the main company number under Sites > Edit > Voice Service Settings > Main Line Number.
- Choose an appropriate Main Line Number from the drop-down menu.
- Click Save.
If the Main Line Number is correctly configured and you are still receiving a Fast Busy tone, contact 8x8 Support for further assistance.