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How do I delete my voicemails?
8x8 Support

How do I delete my voicemails?

 

Objective

Delete voicemails stored in Work for Desktop/Work for Mobile.

With 8x8 Work, there is a simple way to delete several (or all) of your voicemails permanently and at once!

Do you use our Voicemail-to-Email feature? Remember that deleting these emails does not remove them from your voicemail box. When it gets full, you can’t receive new voicemails until you make room for more.

Applies To

  • Work for Desktop
  • Work for Mobile

Procedure 

Deleting in Bulk

From Work for Desktop

  1. In Work for Desktop click the Phone icon.
    clipboard_ed0b5faee6ff1cced0ad03738618c1eae.png
  2. Click the Voicemails tab.
    clipboard_e61a070609cdeada69bd0d4846c1ba0a0.png
  3. Hover over a voicemail you want to delete and you will see 3 dots appear on the right
    clipboard_eb23efd8c6fc80aadbb98930e6b9f8cad.png
  4. Click More Options (three dots) > Delete.
    Screen Shot 2019-08-27 at 12.57.58 PM.png
  5. Click either Select All > Delete. If you want to delete all the voicemail
    clipboard_e3fc2ba93bd91afa57d8f448d0ac55570.png
    OR
    Click the boxes next to all the voicemail you want to delete individually and then click Delete
    clipboard_ef14dacaf1623eda8294768401a5b6837.png

From Work for Mobile

  1. In Work for Mobile tap the Calls icon.
  2. Tap the Voicemails tab.
  3. Slide a voicemail to the right and click Select All
  4. Tap Delete.

Deleting Single Voicemails by Phone

  1. On your phone, access voicemail options:
  2. From your own extension
    Dial 555 and enter your voicemail password.
    • From another extension in your system
      Dial 500, enter your extension number, then enter your voicemail password.
  3. From the audio main menu, press 1 to Review Messages.
    • Press 1 to listen to New messages.
    • Press 2 to listen to Old messages.
    • Press 3 to listen to Group messages.
  4. Either while the message is playing or right after it finishes playing, press to delete that message.
  5. To exit voicemail options, press 9 (or hang up).

Additional Information 

For a downloadable Quick Reference Guide to the voicemail phone menu, click here.

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