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How do I delete my voicemails?
8x8 Support

How do I delete my voicemails?

 

Objective

Delete voicemails stored in Work for Desktop/Work for Mobile.

With 8x8 Work, there is a simple way to delete several (or all) of your voicemails permanently and at once!

Do you use our Voicemail-to-Email feature? Remember that deleting these emails does not remove them from your voicemail box. When it gets full, you can’t receive new voicemails until you make room for more.

Applies To

  • Work for Desktop
  • Work for Mobile

Procedure 

Deleting in Bulk

From Work for Desktop

  1. In Work for Desktop click the Phone icon.
  2. Click the Voicemails tab.
  3. Select a voicemail on the right.
  4. Click More Options (three dots) > Delete.
    Screen Shot 2019-08-27 at 12.57.58 PM.png
  5. Click Select All > Delete

From Work for Mobile

  1. In Work for Mobile tap the Calls icon.
  2. Tap the Voicemails tab.
  3. Slide a voicemail to the right and click Select All
  4. Tap Delete.

Deleting Single Voicemails by Phone

  1. On your phone, access voicemail options:
  2. From your own extension
    Dial 555 and enter your voicemail password.
    • From another extension in your system
      Dial 500, enter your extension number, then enter your voicemail password.
  3. From the audio main menu, press 1 to Review Messages.
    • Press 1 to listen to New messages.
    • Press 2 to listen to Old messages.
    • Press 3 to listen to Group messages.
  4. Either while the message is playing or right after it finishes playing, press to delete that message.
  5. To exit voicemail options, press 9 (or hang up).

Additional Information 

For a downloadable Quick Reference Guide to the voicemail phone menu, click here.

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