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How do I delete my voicemails?
8x8 Support

How do I delete my voicemails?


Delete voicemails stored in Work for Desktop/Work for Mobile and Virtual Office Online.  

With 8x8 Work, there is a simple way to delete several (or all) of your voicemails permanently and at once!

Do you use our Voicemail-to-Email feature? Remember that deleting these emails does not remove them from your voicemail box. When it gets full, you can’t receive new voicemails until you make room for more.

Applies To

  • Work for Desktop
  • Work for Mobile
  • Virtual Office Online


Deleting in Bulk

From Work for Desktop

  1. In Work for Desktop click the Phone icon.
  2. Click the Voicemails tab.
  3. Click More Options (three dots) > Delete.
    Screen Shot 2019-08-27 at 12.57.58 PM.png
  4. Click Select All > Delete

From Work for Mobile

  1. In Work for Mobile tap the Calls icon.
  2. Tap the Voicemails tab.
  3. Slide a voicemail to the right and click Select All
  4. Tap Delete.

From Virtual Office Online

  1. Log in to Virtual Office Online.
  2. Select Phone. The number of recent missed calls will be indicated in a red circle above the phone icon.
  3. Select Voicemail. When there are new voicemails waiting, this will be selected automatically.
  4. Check the box to the upper-left of the list to select all the voicemails in your list.
    • Note: To bulk-remove only certain voicemails, check the boxes on the left side of the corresponding voicemails.
  5. Click Delete to get rid of all selected voicemails.
  6. To download voicemails before deleting, just click the down arrow icon to the far right of the voicemails you want to keep.
    VOOVoicemail Delete-600x141.jpg

Please Note: Virtual Office Online (VOO) is an Account Manager feature and is unavailable for customers using 8x8 Admin Console.

Deleting Single Voicemails by Phone

  1. On your phone, access voicemail options:
  2. From your own extension
    Dial 555 and enter your voicemail password.
    • From another extension in your system
      Dial 500, enter your extension number, then enter your voicemail password.
  3. From the audio main menu, press 1 to Review Messages.
    • Press 1 to listen to New messages.
    • Press 2 to listen to Old messages.
    • Press 3 to listen to Group messages.
  4. Either while the message is playing or right after it finishes playing, press to delete that message.
  5. To exit voicemail options, press 9 (or hang up).

Additional Information 

For a downloadable Quick Reference Guide to the voicemail phone menu, click here.

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