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8x8 Support

Voicemail Options Are Greyed Out When Logging In as End Users

Symptom

When attempting to change voicemail options as an end user in 8x8 Admin Console, voicemail options are greyed out.

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Applies To

  • 8x8 Admin Console 
  • voicemail

Resolution

Please check with your IT administrator and make sure that the assigned Profile Policy allows end users to make voicemail changes. 

To learn more about profile policies and how to configure them, click here.

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