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Voicemail Options Are Greyed Out When Logging In as End Users
8x8 Support

Voicemail Options Are Greyed Out When Logging In as End Users

 

Symptom

When attempting to change voicemail options as an end user in 8x8 Admin Console, voicemail options are greyed out.

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Applies To

  • 8x8 Admin Console 
  • voicemail

Resolution

Only Account Admins have access to change voicemail greetings. End users can use their desk phone, Work for Desktop, or Work for Mobile, and dial 555 to access their voicemail settings.