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8x8 Frontdesk
8x8 Support

8x8 Frontdesk

 

8x8 Frontdesk

8x8 Frontdesk is a flexible and easy-to-use desktop based application for 8x8 Work users. 

With a few clicks, a receptionist can manage multiple calls, voicemails, and chat sessions, and direct communications to the appropriate contacts in their organization.

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Applies To

  • 8x8 Work
  • 8x8 Work for Desktop

Requirements & Features

Requirements

  • An 8x8 X4 license
  • 8x8 Frontdesk capability enabled in 8x8 Admin Console
  • 8x8 Work for Desktop version 7.11 or newer

Features

With 8x8 Frontdesk, a receptionist can quickly and efficiently:

  • Manage up to six concurrent calls, and take advantage of a flexible call handling system.
  • Transfer calls to contacts, or directly to a contact's voicemail if the caller needs to reach a contact who is temporarily unavailable.
  • Track the presence status of contacts to determine who is available for communication.
  • Add notes to contacts with important information, such as whether the contact asked not to be disturbed or is working from a different time zone than usual. The Status message will also be shown in the Notes section.
  • Direct calls to an auto attendant, or a call queue or ring group to help callers reach their destination during hours when a live receptionist is unavailable.
  • Chat and consult with a contact before transferring a call to confirm the contact's availability.
  • Manage voicemail received from callers or contacts.
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