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Call history, What call scenarios are expected to show in the call history as missed calls?
8x8 Support

Call history, What call scenarios are expected to show in the call history as missed calls?

 

Question

What call scenarios are expected to show in the call history as missed calls?

Applies To

Work for Desktop Call History

Answer

Generally a call must ring on the extension and not be answered for it to be classed as a missed call

Missed call scenarios

These are expected to show in the call history as missed calls.

  • Calls that have been Rejected by the user
  • Calls following an extensions forwarding rule
    • When user does not answer the call within x seconds
  • Ring group call, each time the extension does not answer the offered call, even if it is the same call offered
  • Call Queue call, each time the extension does not answer the offered call, even if it is the same call offered

Not Missed Call Scenarios

These and are not expected to show in the call history as missed calls.

  • Calls following an extensions forwarding rule
    • Forward all calls
    • When user is Busy
    • When internet connection is down

Additional Information

  • Call history entries can be deleted by the user.
  • The scenarios listed are examples and not an exhaustive list.
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