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Can I send Group Chat messages to external contacts?
8x8 Support

Can I send Group Chat messages to external contacts?

 

Question 

Can I send Group Chat messages to external contacts?

Applies To

  • 8x8 Work for Desktop
  • 8x8 Work for Mobile
  • 8x8 Work for Web

Answer

Group chat messages cannot be sent to external contacts. The 8x8 Work application will remove them from the recipients list, as it cannot send Group Chat messages to external recipients. The messages will be sent to the users using 8x8 Work only. 

Individual messages to external contacts can still be sent from the 8x8 Work application.

Additional Information

This applies to all type of external contacts ( imported via integration or added manually). 

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