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8x8 Support

How to Display Inbound Caller ID When Transferring Internally

Objective

Transferring a call with the external caller's number displayed to the transfer recipient.

Applies To

  • Work for Desktop
  • Call Transfer

Procedure

When transferring an inbound call internally the number that is displayed is determined by the type of transfer made. To display the inbound caller's number you will need to Direct Transfer the call internally.

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Note: If you want to speak to the transfer recipient before passing the call, but still want the inbound caller's number to be displayed you will need to call the transfer recipient first ,then disconnect their call and Direct Transfer.

Video Guide

Watch a demonstration of how to transfer calls in Work for Desktop.

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