When attempting to retrieve a call recording in Virtual Office Desktop (VOD), you see the call recording is missing.
- Virtual Office Desktop (New Experience)
- Account Manager
- Log into your Account Manager as an admin.
- Go to Phone System > Call Recording.
- Under the Listen to Recordings column, make sure the box is unchecked to allow access to call recordings.
- Log out of VOD and then log back in.
- Click Call Recordings. The recordings should now be available.
Listens to call recording is restricted by default. In order to have access to call recording, the restriction for each user needs to be removed.