Not Receiving Internet Fax Email Notifications

Symptom

I am not receiving email notifications when internet fax comes in. 

Applies To

• Work for Desktop
• Internet fax 

Resolution

Beginning with Work for Desktop 7.9, the 8x8 Account Settings app is a mandatory download to configure/adjust the settings below for Non-X Series users. To download this app, click here.

1. Log in to 8x8 Account Settings.
2. Click Account settings.
3. Under Fax notification settings, toggle the Notify me by email when I receive a fax setting.
4. Click Save. 
5. Go to your inbox and check email filters to allow noreply@8x8.com.

Cause

Internet fax email notifications were turned off and/or noreply@8x8.com was not on the safe mailing address list.