Not Receiving Internet Fax Email Notifications

Symptom

I am not receiving email notifications when internet fax comes in. 

Applies To

• Virtual Office Desktop
• Internet fax 

Resolution

1. Log in to Virtual Office Desktop.
2. Click on Settings(Gear).
3. Click Account settings.
4. Under Fax notification settings, toggle the Notify me by email when I receive a fax setting.
5. Click Save. 
6. Go to your inbox and check email filters to allow no-reply@8x8.com.

Cause

Internet fax email notifications were turned off and/or no-reply@8x8.com was not on the safe mailing address list.