- Work for Desktop
- Auto Attendants
- Work Groups
- Ring Groups
- Call Queues
- The primary admin contact does not have a profile picture
This is known behaviour as the service extensions are associated with the primary admin user ID in the contact directory.
In some scenarios such as when making a call the picture will show the initials of the first contact returned in the contact directory matching the shared user ID
As a workaround, a profile picture could be uploaded to the primary admin user account and this would show for the primary admin and all of the service extensions.