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8x8 Support

User set to DND in 8x8 WorkD is receiving calls

Symptom

User is set to DND in 8x8 Work Desktop but they are still receiving calls

Applies To

  • 8x8 Work Desktop version 7.17
  • 8x8 Work Desktop version 7.18

Resolution

The solution is to make sure all users are using the latest version of 8x8 Work Desktop.

Cause

This is a known issue between 7.18 and 7.17.

If a user is calling from WorkD v7.18 and the callee is set to DND in v7.17, the call will still come through.