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Voicemail Greeting recorded by a regular user using Call on phone to record is not available
8x8 Support

Voicemail Greeting recorded by a regular user using Call on phone to record is not available

Objective

Voicemail Greeting recorded by a regular user using Call on phone to record is not available for the regular user after logging back in or after refreshing the admin console profile

Applies To

  • 8x8 Work
  • Admin Console
  • Voicemail Greeting

Procedure

  1. In 8x8 Work for Desktop, select Settings and Voicemail
  2. Admin console page will open, with the profile of the user. On the left side, select Voicemail Settings 
  3. Click Change on the type of greeting you want to change

    clipboard_e37c5282b928d473a060314b38a78f6a0.png
     
  4. On the new opened window with the audio files, click on Call a phone number to record, add a name and the phone number to be called and press on Call now

    clipboard_e148a77b1d287df65a764c44ef7357bd6.png

    5. Answer the call on your phone and follow the steps you hear on the IVR message. Once the message is recorded and confirmed, click Finished Recording and Save.

    clipboard_e1ea49ab50547102e56b93dba17877d07.png
     

Additional Information

A regular user will be able to see all the recordings done on the current session. If the user will log out and log back in or refresh the page, the recordings will not be available anymore for him, but the admin will see all the recordings. The regular user will see only the current greeting.