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Access Call History in 8x8 Work for Desktop
8x8 Support

Access Call History in 8x8 Work for Desktop

 

Objective

View your call history in the 8x8 Work for Desktop app.

Applies To

  • 8x8 Work for Desktop

Procedure

  1. Open the Calls tab.
  2. Select Calls to view all inbound, outbound, and missed calls.
    OR
    Select Missed to view all missed calls.
  3. When you hover over a call in your call history, you can:
    • Call back: Click the Phone  icon to call the desired party.
    • Message: If available for the number, click the Chat  icon to chat with the desired party via IM (for company contacts) or SMS (for external numbers).
    • Open more options: If available for the number, you can click the More  icon to:
      • Open the call details.
      • Start a Virtual Office meeting with the caller.
      • Select the call log to delete. You are able to select additional call logs to delete; once you are finished selecting, click Delete.

Additional Information

If you frequently communicate with a number outside of your company contacts, you can create a contact directly from a call log.

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