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Adding Ring Group or Call Queue As Favorite Adds Other Contacts
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Adding Ring Group or Call Queue As Favorite Adds Other Contacts

When you add a ring group or a call queue as a favorite contact, multiple contacts are added as favorites. Learn how to resolve the issue here.

Symptom

When you add a ring group, auto attendant, call queue, or admin user as a favourite contact in Virtual Office Desktop, multiple contacts are added to your favorite contacts list.

Applies To

Work for Desktop

Work for Mobile

Resolution

To mitigate ring group, auto attendant and call queue contacts showing as favourites when adding the primary admin as a favourite contact, create a second separate user for the primary admin to use as their extension instead of using the primary admin account.

Cause

The ring group, auto attendant and call queue contacts are associated with the primary admin.

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