Calls going straight to hold when answering on 8x8 Work for Desktop

Symptom

When answering calls on Work for Desktop with a headset calls are going straight to hold when answered.

Applies To

• Work for Desktop
• Bluetooth/Dongle headsets

Resolution

1. Open Work for Desktop.
2. Navigate to Call Using tab.

2. Under Call using computer check if the Enable built-in call controls slider is on

3. If on, switch off.

Cause

This can be caused by the built-in call control settings for headsets confusing certain buttons on the headset with putting people on hold.