Calls going straight to hold when answering on 8x8 Work for Desktop

Symptom

When answering calls on Work for Desktop with a headset, calls are going straight to hold when answered.

Applies To

• Work for Desktop
• Bluetooth/Dongle headsets

Cause

This can be caused by the built-in call control settings for headsets confusing certain buttons on the headset with a command to place calls on hold.

Resolution

1. Open Work for Desktop.
2. Click the Call using tab .

3. In the Call using > Computer section, verify the current state of the Enable built-in call controls option.
4. If this option is enabled , click the slider to disable this option .