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8x8 Support

Calls going straight to hold when answering on 8x8 Work for Desktop

Symptom

When answering calls on Work for Desktop with a headset calls are going straight to hold when answered.

Applies To

  • Work for Desktop
  • Bluetooth/Dongle headsets

Resolution

  1. Open Work for Desktop.
  2. Navigate to Call Using tab.

callusing.PNG

  1. Under Call using computer check if the Enable built-in call controls slider is on

call using.PNG

  1. If on, switch off.

Cause

This can be caused by the built-in call control settings for headsets confusing certain buttons on the headset with putting people on hold. 

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