When answering calls on Work for Desktop with a headset calls are going straight to hold when answered.
- Work for Desktop
- Bluetooth/Dongle headsets
- Open Work for Desktop.
- Navigate to Call Using tab.
- Under Call using computer check if the Enable built-in call controls slider is on
- If on, switch off.
This can be caused by the built-in call control settings for headsets confusing certain buttons on the headset with putting people on hold.