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Calls Going to Voicemail despite Forward Settings
8x8 Support

Calls Going to Voicemail despite Forward Settings

 

Symptom

Why does my call go straight to voicemail when I have forward settings set to go elsewhere for busy, no answer and outage? 

Applies To

  • Work for Desktop

Resolution

Please check the user does not have DND enabled on their Work for Desktop

A message box appears at the time of selecting DND in Work for Desktop that states selecting that status will put calls to voicemail.

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