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8x8 Support

Calls Going to Voicemail despite Forward Settings

Symptom

Why do my inbound calls go straight to voicemail, even though I have busy, no answer, and outage forwarding rules set to route calls elsewhere?

Applies To

  • Work for Desktop

Resolution

Please verify that the user does not have DND enabled in their Work for Desktop app.

A message box appears at the time of selecting DND in Work for Desktop that states selecting this presence status will route all inbound calls to voicemail.

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