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8x8 Support

Calls Going to Voicemail despite Forward Settings


Why does my call go straight to voicemail when I have forward settings set to go elsewhere for busy, no answer and outage? 

Applies To

  • Work for Desktop


Please check the user does not have DND enabled on their Work for Desktop

A message box appears at the time of selecting DND in Work for Desktop that states selecting that status will put calls to voicemail.


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