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Contact Directory Displays Account Admin Name on Multiple Extensions
8x8 Support

Contact Directory Displays Account Admin Name on Multiple Extensions

 

Symptom

Your Work for Desktop and Work for Mobile Contact Directory displays the account admin profile under multiple extensions.

Applies To

  • Account Manager 
  • Work for Desktop
  • Work for Mobile
  • Contact Directory

Resolution

Exclude vacant extensions from the Contact Directory.

  1. Log in to Account Manager.
  2. Go to Accounts > Contact Directory > View.
  3. Scroll to the Contact Directory: Exclude Extension column. Note: If you are on a Mac, this works best in Safari.
  4. Check the appropriate boxes to exclude the undesired extensions from the Contact Directory.
    Account_Manager_Exclude_Extension_Contact_Directory-600x117.jpg
  5. Click Save Changes.

Cause

When a new or existing extension does not have an assigned Work for Desktop profile, the system defaults to the primary Account Manager administrator profile.

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