Contact Directory Displays Account Admin Name on Multiple Extensions

Symptom

Your Work for Desktop and Work for Mobile Contact Directory displays the account admin profile under multiple extensions.

Applies To

• Account Manager 
• Work for Desktop
• Work for Mobile
• Contact Directory

Resolution

Exclude vacant extensions from the Contact Directory.

1. Log in to Account Manager.
2. Go to Accounts > Contact Directory > View.
3. Scroll to the Contact Directory: Exclude Extension column. Note: If you are on a Mac, this works best in Safari.
4. Check the appropriate boxes to exclude the undesired extensions from the Contact Directory.
   
5. Click Save Changes.

Cause

When a new or existing extension does not have an assigned Work for Desktop profile, the system defaults to the primary Account Manager administrator profile.