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Contact Directory Displays Account Admin Name on Multiple Extensions


Your Work for Desktop and Work for Mobile Contact Directory displays the account admin profile under multiple extensions.

Applies To

  • Account Manager 
  • Work for Desktop
  • Work for Mobile
  • Contact Directory


Exclude vacant extensions from the Contact Directory.

  1. Log in to Account Manager.
  2. Go to Accounts > Contact Directory > View.
  3. Scroll to the Contact Directory: Exclude Extension column. Note: If you are on a Mac, this works best in Safari.
  4. Check the appropriate boxes to exclude the undesired extensions from the Contact Directory.
  5. Click Save Changes.


When a new or existing extension does not have an assigned Work for Desktop profile, the system defaults to the primary Account Manager administrator profile.

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