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Download 8x8 Work for Desktop
8x8 Support

Download 8x8 Work for Desktop


Description & Download

Recommended Installers (64-Bit)


For PCEXE for per-user deployment: Allows users to install and update on their own, keeping you up-to-date and secure with the latest features and fixes. (Click here to learn more about managing installation for Windows.)

For Mac DMG for macOS: For macOS 10.10 or later (macOS 10.9 Mavericks and earlier no longer supported). If the file downloads as a .json, remove the .json and try to download again.

Only if Needed

For per-user deployment: 32-Bit EXE  |  For machine-wide installation: 64-Bit MSI - 32-Bit MSI

By clicking the buttons to download above, you acknowledge and accept the 8x8 Terms of Use.

Version 7.13 published on 11/17/21.

System Requirements   

For a complete list of requirements, refer to the Technical Requirements.

Note for IT Admins: As of v 7.0, IT admins leveraging the EXE installer on Windows should consider updating firewall and antivirus rules since the Desktop application now features a new app file name and path on the disk.

The 8x8 Account Settings application is for Non-X Series users only and is a mandatory supplemental application to continue having the ability to adjust Voicemail settings, Call Forwarding rules, E911, and more. To download the application, click here.

What's new in this release?

The key features in Work for Desktop v 7.13 are:

Voice, Chat, Meetings & Core

  • Call waiting tone when calls come in during a meeting
  • Support callto:// protocol as votel (enable SFDC integration)
  • Flip call in the web app
  • Promote call to meeting in the web app
  • Video calling in the web app (for 8x8 only)
  • Admin: User DID saved in a file that can be read by Intrado Location Manager app
  • Admin: App now support allowing SMS while messaging (IM) is disabled
  • Admin: Load default caller info pop-up url from 8x8work-config.json
  • Fixed: Caller Info Popup working (web app)
  • Fixed: Private room details not showing now churned colleagues as members
  • Fixed: Private room creation enforces an owner now


  • Park calls for contact
  • Park calls at private level
  • Park calls on reserved call park extensions
  • Retrieve parked calls before bouncing pack
  • Enable real-time cross-receptionists updates of contact Notes
  • Fixed: Deflecting incoming calls is disabled for RG/CQ incoming calls
  • Fixed: 'Do not disturb' presence is now preserved on app starting up.
  • Fixed: Drag and drop call forward should work with user extension when available
  • Fixed: Contact details panel is opened near the contact row in all cases

Download for Windows

8x8 provides two Work for Desktop packages for Windows. The two packages are fundamentally different, using different deployment and update mechanisms. 8x8 strongly recommends employing the EXE installer, as it ensures that users are easily able to enjoy the latest fixes, features, and security enhancements available in Work for Desktop.

Engineering and developmental support of Work for Desktop for Windows 7 ended February 12, 2020. Click here for details.

EXE Version for Per-User Deployment (Recommended)

The EXE version allows users to self-install and upgrade without the need for central management, providing the best and most seamless user experience.

What to Consider

  • With a new application name and disk path as of Work for Desktop v 7.1, IT admins should consider updating firewall and antivirus rules for the app.
  • EXE version will be installed to %LOCALAPPDATA%.
  • Automatic updates are downloaded and installed for the user. (In previous versions, users were prompted to install the update.)
  • No need for maintenance — Work for Desktop will keep itself up-to-date and secure.
  • Work for Desktop will check for updates every time the user signs in or once every 24 hours. Users can also check for updates manually. The updates are downloaded in the background without user intervention
  • If there is an update to be installed, Work for Desktop will apply the update automatically when the user signs into Work for Desktop. If the user has not installed an update three days after it was downloaded, they will see a Relaunch to Install banner. They can click the link and install the update.

For PC
EXE version

MSI for Machine-Wide Installation

For companies that must strictly control software installs and updates, the Windows Installer file (MSI) package installs Work for Desktop machine-wide to the Program Files folder. By installing in the Program Files folder, it can be used by multiple users on one computer. Click here to learn more about managing Work for Desktop installations and updates.

What to Consider

  • Single installation on a machine that multiple users that use the computer can leverage.
  • IT Admins are required to manually keep Work for Desktop up-to-date and secure

For PC
MSI version

Download for Mac

Click the button below to download and install Work for Desktop for macOS (DMG file).

For Mac

Note: The Work for Desktop macOS app auto-update mechanism works only for users with admin privileges. Non-admin users will need to manually update Work for Desktop.

Engineering and developmental support of Work for Desktop for macOS X Yosemite ended October 16, 2019. Click here for details.

General Troubleshooting

Previous Versions of Work for Desktop

If for some reason you are unable to use the latest version of Work for Desktop, you can download the previous GA release here.

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