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How to Enable or Disable the Fax Confirmation Email
8x8 Support

How to Enable or Disable the Fax Confirmation Email


Enabling or disabling the confirmation email that is sent out when a user sends a fax from Virtual Office Desktop.

Applies To

  • Virtual Office Desktop
  • Internet fax


  1. Log in to Virtual Office Desktop.
  2. Click Settings (Gear).
  3. Click Account Settings.
  4. If prompted, log in with your 8x8 credentials.
  5. In the Advanced Settings window, under My Services > Internet Fax, make sure the email address is correct, then click the options drop-down to select your preferred notification options for sending and receiving faxes.
    • Link & Attachment
    • Attachment Only
    • Notification Only
    • Disable Notification
    • Link Only      
      VOD Fax Notification Options.jpg
  6. Click Save.

Additional Information

Fax email notifications can take up to 15 minutes to be delivered. There are incidents when fax email notifications are not received up to 2 hours after receiving a fax, but it is more common to receive fax email notifications within 15 to 30 minutes of receiving the fax. If fax email notifications are not received beyond an hour, create a case with 8x8 support.

Factors that may delay fax email notifications:

  • Client-side mail server congestion (typically on corporate SMTP environment)
  • Backlog or high volume of faxes (8x8 fax services at peak capacity)
  • ISP outages
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