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Fax Service is Missing From 8x8 Admin Console
8x8 Support

Fax Service is Missing From 8x8 Admin Console

Symptom

In 8x8 Admin Console accounts, the 8x8 Work fax service does not appear for a specific user.

Applies To

Virtual Office Desktop user on the 8x8 Admin Console service platform.

Cause

There are three likely causes of this problem:

  • License Issue: An appropriate license allowing fax services may not be assigned to the user.
  • Missing Fax Number: No fax number has been assigned to the user.
  • 8x8 Work Issue: 8x8 Work has not received the user setting change from Configuration Manager.

Resolution

To resolve this problem:

  • License Issue:
  1. In 8x8 Admin Console go to Home > Users and Edit the affected user profile.
  2. Scroll down to Services and permissions and confirm that the user has a license assigned that includes fax services (X2 minimum).
  3. Assign a license if one isn't assigned, and click Save.

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  • Missing Fax Number:
  1. If a license is already assigned to the user, scroll down to Fax notification settings
  2. Verify that a fax number has been assigned.
  3. Assign a phone number if needed and click Save.

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  • 8x8 Work Issue:
  1. If a fax number is already assigned to the user, then remove the fax number by click the X next to it.

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  1. Then go back and re-add that fax number and Save again.

 

  • In all cases, the user must log out of 8x8 Work and log back in to see the Fax service appear.

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