Skip to main content
8x8 Support

Fax Service is Missing From 8x8 Work


In 8x8 Admin Console accounts, the 8x8 Work fax service does not appear for a specific user.

Applies To

Work for Desktop user on the 8x8 Admin Console service platform.


There are three likely causes of this problem:

  • License Issue: An appropriate license allowing fax services may not be assigned to the user.
  • Missing Fax Number: No fax number has been assigned to the user.
  • 8x8 Work Issue: 8x8 Work has not received the user setting change from Configuration Manager.


To resolve this problem:

  • License Issue:
  1. In 8x8 Admin Console go to Home > Users and Edit the affected user profile.
  2. Scroll down to Services and permissions and confirm that the user has a license assigned that includes fax services (X2 minimum).
  3. Assign a license if one isn't assigned, and click Save.


  • Missing Fax Number:
  1. If a license is already assigned to the user, scroll down to Fax notification settings
  2. Verify that a fax number has been assigned.
  3. Assign a phone number if needed and click Save.


  • 8x8 Work Issue:
  1. If a fax number is already assigned to the user, then remove the fax number by click the X next to it.


  1. Then go back and re-add that fax number and Save again.


  • In all cases, the user must log out of 8x8 Work and log back in to see the Fax service appear.

Screen Shot 2019-08-02 at 10.39.34 AM.png

  • Was this article helpful?