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8x8 Support

Forwarding Calls in 8x8 Work for Desktop


Set forwarding rules for calls in Work for Desktop.

Applies To

  • Work for Desktop
  • Work for Mobile



Beginning with Work for Desktop 7.9, the 8x8 Account Settings app is a mandatory download to configure/adjust the settings below for Non-X Series users. To download this app, click here.

Forwarding rules for all calls directed to your own extension can be set within Work for Desktop and Work for Mobile.

Legacy Users

  1. Open 8x8 Account Settings.
  2. Click Call Forwarding.
  3. Click +Add New Rule to create a custom forwarding rule.image.png
  4. Click Save.
  5. Click Save in the Call Forwarding window within Settings.

X Series

  1. Open Work for Desktop.
  2. Select Settings > Account Settings.
  3. Navigate to Call Forwarding Rules.
  4. Check or uncheck any boxes as needed to turn on or off the default Call Forwarding Rules.
  5. To create a custom forwarding rule, select +Add New Rule.
    Screen Shot 2021-07-30 at 12.09.01 PM.png
  6. Complete all details for the custom rule.Screen Shot 2021-07-30 at 12.10.45 PM.png
  7. Select Save.

Be sure your forwarding rules do not conflict with any rules set in Account Manager, 8x8 Admin Console, or on your deskphone.

Video Guide

Watch a demonstration of how to use Call Forwarding in Work for Desktop and Work for Mobile.