Skip to main content
How to Log In or Out of Call Queue in 8x8 Work Desktop
8x8 Support

How to Log In or Out of Call Queue in 8x8 Work Desktop

 

Objective

This article will walk you through logging in and out of call queues when using Work for Desktop.

Applies To

  • 8x8 Work Desktop
  • Call Queues

Procedure

To enable agents to log in and out of Call Queues in 8x8 Admin Console click here.

Logging into a Call Queue

  1. Click the Call Queue Icon next to the search bar. This will only show if the user has the ability to log in and out of queues, it will also be grey when logged into no call queues.
    Screen Shot 2019-08-01 at 4.22.34 PM.png
  2. Click Log in.
    Screen Shot 2021-05-13 at 1.50.04 PM.png

Logging out of a Call Queue

  1. Click the Call Queue icon. When the user is already logged into a call queue the icon will have changed color to orange.
    Screen Shot 2019-08-01 at 4.23.03 PM.png
  2. Click on the logout next to the queue you want to log out of.
    Screen Shot 2021-05-13 at 1.50.14 PM.png

Additional Information

It is best practice to log in and out of a call queue and not use Do Not Disturb DND as this can cause callers to be in the queue longer than needed, especially if you are using the desk phone to go into DND.

  • Was this article helpful?