This article will walk you through logging in and out of call queues when using Work for Desktop.
- 8x8 Work Desktop
- Call Queues
To enable agents to log in and out of Call Queues in 8x8 Admin Console click here.
Logging into a Call Queue
- Click the Call Queue Icon next to the search bar. This will only show if the user has the ability to log in and out of queues, it will also be grey when logged into no call queues.
- Click Log in.
Logging out of a Call Queue
- Click the Call Queue icon. When the user is already logged into a call queue the icon will have changed color to orange.
- Click on the logout next to the queue you want to log out of.
It is best practice to log in and out of a call queue and not use Do Not Disturb DND as this can cause callers to be in the queue longer than needed, especially if you are using the desk phone to go into DND.