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How to Send Feedback in Work for Desktop or Work for Mobile
8x8 Support

How to Send Feedback in Work for Desktop or Work for Mobile

Overview

Having an issue with 8x8 Work? You can send feedback through the Work for Desktop or Work for Mobile apps. We appreciate user feedback and suggestions for improvement.

Please note that the feedback form simply provides feedback to 8x8. If you need support for an issue you are experiencing, please create a case with 8x8 Technical Support.

Submitting Feedback in Work for Desktop

  1. While logged in to Work for Desktop, click the Profile Menu icon.
    clipboard_e8213d44b0a6804cffe42a02f2b4bdbfe.png
  2. Click Help.
  3. Click Send FeedbackNote: Does your Work for Desktop look different from the image below? Download the most recent version of Work for Desktop for PC (Windows) or Mac (OS X).
  4. When you're done, click Submit and wait for the application to send the feedback.
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  5. Once the feedback has been submitted, the window will close automatically. Note: There is no need to include debug logs or screenshots, they will be added automatically.

Please note that the feedback form simply provides feedback to 8x8. If you need support for an issue you are experiencing, you can get to the Support site through the Work for Desktop Help menu. While logged in to Work for Desktop, go to Help > Support. This will take you to the 8x8 Support Knowledge Base. From here you can search for information on the issue you are experiencing. If you cannot find what you are looking for, or need additional help, you can click Get Support and create a case online.

Submitting Feedback in Work for Mobile

In the screenshots below, we are using Work for Mobile on an iPhone.

  1. In Work for Mobile, you can simply shake your device and tap Send Feedback.​
    VOM_Send_Feedback.PNG
  2. You can also reach the feedback form by tapping the More Options icon > Feedback.
    VOM_Feedback_Option.PNG
  3. Enter your feedback in the space provided and click Send to submit.​
    VOM_Feedback_Form.PNG

Contacting 8x8 Support

The feedback form is useful for providing suggestions for product improvement to 8x8. However, if you need support for an issue you are experiencing, you can get to the Support site through the Work for Desktop Help menu.

While logged in to Work for Desktop, go to the Profile Menu Help > Get Support.

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This will take you to the 8x8 Support Knowledge Base. From here you can search for information on the issue you are experiencing. If you cannot find what you are looking for, or need additional help, you can click Get Support to create a case online.

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