Skip to main content
8x8 Support

How to Use Visual Voicemail


The most convenient and comprehensive voicemail controls are in your Virtual Office Desktop and Virtual Office Mobile (Android | iOS) apps! 8x8's Visual Voicemail page is a legacy service not available to Editions and X Series customers, and will eventually be deprecated as part of the continued development of the 8x8 communications platform.

8x8's Visual Voicemail page at provides a secure landing page from which to check, listen to, and manage voicemails left for extensions, Ring Groups, and call queues. Visual Voicemail must be enabled for an extension, Ring Group, or call queue before notification emails will display a link to the landing page.

Enabling Visual Voicemail for Your Own Extension

  1. Log in to Virtual Office Online or Desktop application.
  2. Access the Settings window.
  3. Click My Services.
    Virtual Office Desktop Settings My Services.jpg
  4. In the Voicemail Settings box, select the Notification by email drop-down to open a pop-up window.
  5. In the pop-up window, select either:
    • Link & Attachment - Sends a link to your Visual Voicemail landing page along with an attachment of the voicemail recording in your notification email.
    • Link Only - Sends only a link to your Visual Voicemail landing page.
  6. When you are finished modifying settings, click Save at the bottom of the window.

Accessing your Visual Voicemail Landing Page

  1. In your voicemail notification email, click either Click to Listen or the To manage your voicemails click here link. (The landing page for Visual Voicemail can be found here.)
    Manage Voicemail Listen Voicemail.jpg
  2. Log in with your Virtual Office account credentials.
  3. From the landing page you can listen to and manage voicemails for your extensions, Ring Groups, and call queues, as applicable. One-click options include:
    • Play
    • Trash (Delete)
    • Download
    • Mark as read/unread
      Visual Voicemail Landing Page.jpg
  • Was this article helpful?