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Incoming Calls Have No Answer Button
8x8 Support

Incoming Calls Have No Answer Button



When you receive an incoming call in Work for Desktop, you don't see an Accept button. You see only a Dismiss button (X).


Applies To

  • Work for Desktop


Enable Device Supports Answer

To enable Device Supports Answer

  1. In Work for Desktop, go to Call Using settings.
  2. Click Deskphone.
  3. Toggle Device Supports Answer on.
    Screen Shot 2019-08-02 at 11.42.29 AM.png

Note: Not all desk phones support call management.


This is due to Device Supports Answer being disabled in Work for Desktop.

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