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Incoming Calls Have No Answer Button
8x8 Support

Incoming Calls Have No Answer Button


When you receive an incoming call in Virtual Office Desktop (VOD), you don't see an Accept button. You see only a Dismiss button (X).


Applies To

Virtual Office Desktop 5.0 and later


Enable Device Supports Answer

To enable Device Supports Answer

  1. In VOD, go to Call Using settings.
  2. Click Deskphone.
  3. Toggle Device Supports Answer on.
    Screen Shot 2019-08-02 at 11.42.29 AM.png

Note: Not all desk phones support call management.


This is due to Device Supports Answer being disabled in VOD.

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