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Incoming Internet Fax is Gibberish
8x8 Support

Incoming Internet Fax is Gibberish

Symptom

Incoming internet fax is gibberish in Windows.

gibberish fax lettering.PNG

Applies To

  • Work for Desktop
  • Windows

Resolution

Set the default PDF reader to Adobe Acrobat reader and export the PDF to Microsoft Word.

Cause

This is a known issue that occurs when the default PDF reader is set to Microsoft Edge, and the fax is exporting as a PDF from Microsoft Word.

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