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Internet Fax Error Code 2038
8x8 Support

Internet Fax Error Code 2038


When attempting to send a fax through Virtual Office Desktop or Virtual Office Online, the fax fails to send and you receive an error message, Error #2038.


Applies To

  • Virtual Office Desktop
  • Classic Mode
  • Internet Fax


Update Virtual Office Desktop and Exit Classic Mode

  1. Uninstall your existing version of Virtual Office Desktop.
  2. Click here to download and install the latest version of VOD.
  3. Once installed, click Virtual OfficePreferences to open the Settings menu.
  4. Ensure the Virtual Office Classic option is turned OFF. If it is turned on, then turn it off and follow the prompts to restart VOD before sending a new fax. (If the Classic option is not present, that is also fine.)


Older versions of Virtual Office Desktop that feature the Classic interface may encounter this issue, which is corrected in the latest version and user interface.

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