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Manage Incoming Calls in 8x8 Work for Desktop While on a Call
8x8 Support

Manage Incoming Calls in 8x8 Work for Desktop While on a Call

 

Objective

How to manage an incoming call in Work for Desktop if you're already on a call.

Applies To

  • Work for Desktop

Procedure

If you're on a call, you may receive another incoming call. You can handle this one of three ways:

  • End & Accept: End current call and accept the new incoming call
  • Hold & Accept: Put current call on Hold and accept the new incoming call
  • Voicemail: Continue current call and send the new incoming call to voicemail

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End & Accept

If you choose to end your current call and accept the new incoming call, your initial call will be disconnected and you'll now be talking to that incoming caller.

Hold & Accept 

Putting your current call on Hold and accepting the new one will leave your initial caller waiting on Hold, whilst you talk to your incoming caller.

Voicemail

Your incoming caller will be sent to your voicemail message to leave you a voicemail, which you can listen to at a later date. You'll continue the call with your current caller.