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No Audio When Making a Call in 8x8 Work for Desktop
8x8 Support

No Audio When Making a Call in 8x8 Work for Desktop

 

Symptom

When trying to make a call from Work for Desktop, no audio is heard and no ring is heard when making an outbound call.

Applies To

  • Work for Desktop
  • macOS
  • Windows

Resolution

MacOS

  1. Open System Preferences
  2. Click Security & Privacy.
  3. Click Microphone.
  4. Make sure that Work for Desktop is checked.

Windows 10

  1. Go to Start > Settings > Privacy > Microphone.
  2. Allow microphone access for Work for Desktop.

Windows 8.1

  1. Go to Charms > Settings > Change PC Settings.
  2. Select Privacy from the left menu.
  3. Select Microphone.
  4. Enable access for Work for Desktop.

Cause

The Work for Desktop does not have microphone permissions.

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