When you click your user icon in 8x8 Work Desktop, no name displays, you can't upload a picture, and you can't change your status.
The presence status is stuck on the grey icon.
8x8 Work Desktop
- Log in to Admin Console.
- Click Users.
- To the right of the affected user profile, click the pencil.
- Under Basic Information, toggle the switch to enable Display Contact in Company Directory.
The user is hidden from the Contacts Directory in Admin Console.