When you click your user icon in Virtual Office Desktop, no name displays, you can't upload a picture, and you can't change your status.
The presence status is stuck on the grey icon.
Virtual Office Desktop
- Log in to Virtual Office Configuration Manager.
- Click Users.
- To the right of the affected user profile, click the pencil.
- Under Basic Information, toggle the switch to enable Display Contact in Company Directory.
The user is hidden from the Contacts Directory in Configuration Manager.