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Single Sign On (SSO) Login fails in 8x8 Work for Desktop
8x8 Support

Single Sign On (SSO) Login fails in 8x8 Work for Desktop

 

Symptom

Unable to log into Work for Desktop due to an unable to sign in error when logging in through Single Sign On (SSO).

SSO_error.png

Applies To

  • Work for Desktop
  • SSO

Resolution

Browser SSO logins are operating as expected.

  1. Click Use Single Sign On (browser).Screen Shot 2020-12-09 at 7.21.28 PM.png
  2. Enter 8x8 username or company email for SSO.
  3. Enter Password.
  4. Return to 8x8 Work for Desktop after authentication.