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Temporarily Failed to Send Fax Error
8x8 Support

Temporarily Failed to Send Fax Error

 

Symptom

When attempting to send an internet fax, you receive an error that reads, "Temporarily failed to send fax."

Applies To

  • Work for Desktop
  • Account Manager users

Resolution

Clear Cache & Log Out

  1. Clear browser cache.
  2. Log out of Work for Desktop and then log back in. Note: Closing Work for Desktop is not considered as logging off.

Toggling VO Fax Setting in Account Manager

  1. Log in to Account Manager.
  2. Go to Phone System > Extensions > View All Extensions > View.
  3. To the left of the affected extension, click Edit.
  4. Expand the Virtual Office Pro Information section.
  5. To the right of the Internet Fax Numbers option, toggle the setting to OFF, then [SAVE]
    Virtual Office Pro Information Fax Number Setting.jpg
  6. Finally toggle setting back to ON, then [SAVE] again.
  7. Log out of Work for Desktop and then log back in and retest. Note: Closing Work for Desktop is not considered as logging off.

Cause

This may be due to a browser cache issue. Logging out of Work for Desktop will resync the app to the 8x8 server.

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