You are unable to view colleagues' presence in Work for Desktop.
- Work for Desktop
- 8x8 Admin Console
Adjust the Contact Directory Scope in 8x8 Admin Console settings.
- Log in to 8x8 Admin Console.
- Go to the profile of the user you wish to adjust.
- Click Users.
- Click Edit (pencil icon) to the right of the user.
- Scroll to Basic Information.
- Within basic information find the contact directory scope which will be set to PBX.
- Drop down the list and change to Company.
- Click Save, and log out and login back into the 8x8 Admin Console.