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Warm Transfer of Anonymous Calls Fails in 8x8 Work for Desktop
8x8 Support

Warm Transfer of Anonymous Calls Fails in 8x8 Work for Desktop

 

Symptom

When attempting to warm transfer an anonymous call in Work for Desktop, the call transfer fails. You receive an error that reads, "Transfer Failed."

Applies To

  • Work for Desktop

Resolution

Use the blind transfer option for anonymous calls.

Alternatively, see Creating a 3-Way Call to Warm Transfer Anonymous Callers.

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