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Why is my 8x8 number not receiving SMS or OTP authentication requests ?
8x8 Support

Why is my 8x8 number not receiving SMS or OTP authentication requests ?

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Applies To

  • Work for Desktop
  • SMS

Answer

8x8 SMS is done through local and international numbers. Messages and one time passwords sent from providers to authenticate such as banks use short codes to send the message.  An 8x8 number will not receive these because short codes are not supported.