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8x8 Work for Mobile App Is Not Ringing for iOS
8x8 Support

8x8 Work for Mobile App Is Not Ringing for iOS

 

Symptom

Work for Mobile app for iOS does not ring when the phone is on standby (or not in the active window).

Applies To

  • Work for Mobile
  • iOS/iPhone

Resolution

Enable Sounds in the Notification Center.

  1. Tap Settings.
  2. Tap Notifications.
  3. Scroll down and tap Work for Mobile.
  4. Ensure Allow Notifications is on (green).
  5. Ensure Sounds is on.
    Screen Shot 2021-08-11 at 8.39.36 AM.png

Cause

Sound is not enabled for Work for Mobile in the Notifications options. This may also occur if you have switched your phone to Power Saving Mode, preventing the app from updating in the background.

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