How to Transfer a call in 8x8 Work for Mobile
Objective
Transfer a call on Work for Mobile from one party to another, either without joining the conversation directly (cold transfer) or after speaking with both parties together (warm transfer).
Applies To
- Work for Mobile
Procedures
Cold Transfer
- On an active call, tap Transfer.
Your contact directory will load. - Find and tap the target contact in your directory. The call will be immediately transferred to the selected contact and conclude on your end.
Warm Transfer
- On an active call, tap More.
- From the More options menu, tap Add Call.
- Enter the number you wish to call, or choose a contact from your directory.
- Once connected and ready to warm transfer click Merge.
- Hang up the call and select End call Without me to exit the call.