Unable to receive notifications on Work for Mobile on Android

Symptom

• When an incoming call is made or incoming text arrives customer does not get any notifications in the Work for Mobile application

Applies To

• Work for Mobile on Android

Resolution

Carry out the following:

1. Go to the "Settings" of your Alcatel 1
2. Click on "Notifications"
3. Click on "Advanced settings"
4. Click on the application in question
5. Activate the option "Set as priority"
6. Please turn the phone off and on