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Why does a user extension not follow the Internet Outage call forwarding rule when a user turns off their mobile phone
8x8 Support

Why does a user extension not follow the Internet Outage call forwarding rule when a user turns off their mobile phone

 

Question

Why does a user extension not follow the Internet Outage call forwarding rule when a user turns off their mobile phone.

Applies To

  • Work for Mobile

Answer

If the user has not logged out of Work for Mobile, the inbound call will still attempt to ring Work for Mobile

If a user is not going to be using Work for Mobile and wants calls to be immediately redirected without ringing first they should consider:

  • Logging out of the application
  • Setting their status to Do Not Disturb (DND)
  • Setting an Always forward rule