Call Failed and Unable to Connect to 8x8 Work Service Error
Symptom
The error message displayed on 8x8 Work for Desktop/Mobile says "Call failed" and flashes the following error also, "Unable to connect to 8x8 Work service".
The call button on the dial pad will also be grey.
Applies To
- 8x8 Work for Desktop
- 8x8 Work for Mobile
Resolution
Contact 8x8 Support for assistance in resolving this issue.
Cause
The profile in use may be stuck in a call or a meeting.