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Call Failed and Unable to Connect to 8x8 Work Service Error
8x8 Support

Call Failed and Unable to Connect to 8x8 Work Service Error

 

Symptom

The error message displayed on 8x8 Work for Desktop/Mobile says "Call failed" and flashes the following error also, "Unable to connect to 8x8 Work service".

The call button on the dial pad will also be grey.

Applies To

  • 8x8 Work for Desktop
  • 8x8 Work for Mobile

Resolution

Contact 8x8 Support for assistance in resolving this issue.

Cause

The profile in use may be stuck in a call or a meeting.