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8x8 Support

Call Failed and Unable to Connect to 8x8 Work Service Error

Symptom

The error message displayed on 8x8 Work for Desktop/Mobile says "Call failed" and flashes the following error also, "Unable to connect to 8x8 Work service".

The call button on the dial pad will also be grey.

Applies To

  • 8x8 Work for Desktop
  • 8x8 Work for Mobile

Resolution

Contact 8x8 Support for assistance in resolving this issue.

Cause

The profile in use may be stuck in a call or a meeting.