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Handling 8x8 Work for Mobile Calls Over Cellular Service Instead of Data
8x8 Support

Handling 8x8 Work for Mobile Calls Over Cellular Service Instead of Data

Objective

To enable Mobile Assist in order to use Cellular Data (minutes) instead of Mobile Data (WiFi or 3G/4G) if internet coverage is unreliable.

Applies To

  • Work for Mobile
  • Cellular Data
  • Mobile Data

Procedure

If both celluar data and mobile data are active, calls will automatically use celluar data.

iPhone

  1. In Work for Mobile, tap Profile Icon.
  2. Towards the bottom of the next screen, tap Settings.
    IMG_6304.PNG
  3. Under Data and Network Options tap Use Carrier Minutes.
    IMG_6305.PNG
  4. Toggle for Incoming and/or Outgoing calls.
    • When Incoming calls is toggled On, you'll be presented with a message box confirming your mobile number. Tap YES to confirm this number, or NO, CHANGE to adjust. If you have never entered a mobile number for your account, you'll be asked to enter one.
    • When Outgoing calls is toggled On, you'll see two further options; Ask me before calling and Always use mobile minutes. Tap these boxes to turn the options on or off.

Android

  1. In Work for Mobile, tap the Profile Icon.
  2. Towards the bottom of the next screen, tap Settings.
  3. Tap Data and Network Options.
    Screen Shot 2020-11-11 at 9.29.43 AM.png
  4. Tap Use Carrier Minutes.
  5. Toggle for Incoming and/or Outgoing calls.
    • When Incoming calls is toggled On, you'll be presented with a message box confirming your mobile number. Tap YES to confirm this number, or NO, CHANGE to adjust. If you have never entered a mobile number for your account, you'll be asked to enter one.
    • When Outgoing calls is toggled On, you'll see two further options; Ask me before calling and Always use mobile minutes. Tap these boxes to turn the options on or off.
      • When Outgoing calls is toggled On, you'll see two further options; Ask me before calling and Always use mobile minutes. Tap these boxes to turn the options on or off.

Additional Information

For calls in progress, you can perform a transfer from your Work for Mobile service directly to your cell phone.