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Internal Calls Not Being Received on 8x8 Work for Mobile

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Symptom

Users on Work for Mobile (Android) miss all internal calls.

Applies To

  • Work for Mobile
  • USA
  • Verizon
  • Google Pixel Phones
  • Internal Calls

Resolution

Disable Android Caller ID & spam settings to receive internal calls.

  1. Tap the Phone application.
    Screenshot_20191001-093602.png
  2. Tap More (three vertical dots, top right) > Settings.
    Screenshot_20191001-092718.png
  3. Near the bottom of the list, tap Caller ID & spam.
    Screenshot_20191001-092723.png
  4. Toggle the Caller ID & spam setting.
    Screenshot_20191001-092455.png

Cause

There's a new Call Screening capability, from specific carriers, that incorrectly treats shorter caller IDs (i.e. extension number) as spam calls.