SMS Messages Before April 4 2018 Have Disappeared
After your upgrade to Virtual Office Mobile version 7.2, your SMS message history will not go back earlier than April 24, 2018. Learn more.
Symptom
After upgrade to Virtual Office Mobile app version 7.2, SMS message history in the app does not go back earlier than April 24, 2018.
Applies To
Virtual Office Mobile v 7.2 (both Android and iOS)
Workaround
To review Virtual Office SMS messages earlier than April 24, 2018, please log in to the Virtual Office Online interface in your computer's web browser at https://sso.8x8.com/login/uc.
Cause
8x8 is moving to a New Messaging Experience, and only history after the transition to the new messaging platform is available.
Additional Information
This also affected instant message history prior to mid-February 2018.