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What is 8x8 Work for Web and how do I use it?
8x8 Support

What is 8x8 Work for Web and how do I use it?

 

Overview

8x8 Work for Web is the web browser version of the Work for Desktop software. It retains most of the functionality -- as well as the look and feel -- of the desktop application. (As of 12/17/20, it has replaced the legacy Virtual Office Online portal.) Once enabled, each extension on your account can use Work for Web on any computer with Internet access and the Google Chrome browser.

To allow users to access Work for Web, admins will have to create a User Profile for each user.

8x8 Work for Web is recommended when:

  • The user cannot install 8x8 Work for Desktop (lack of permissions, computer does not belong to the user, using a Chromebook, etc.).
  • The user does not need to use local Outlook or Lync integration.

To Use 8x8 Work for Web

  1. In the Google Chrome web browser, navigate to https://work-beta.8x8.com.
  2. Log in with your 8x8 extension username and password.
  3. Optionally follow prompts to manage audio devices.

Generally speaking, Work for Web can be used in the same manner as the Work for Desktop native application, including for calls, messaging, meetings, faxes, etc.

Current Limitations

  • The 8x8 Work for Web browser application is currently in its beta phase.
  • At this time, Work for Web must be used in the Chrome browser.
  • 8x8 users not on the X Series platform will be unable to access the Account Settings sub-menu in Work for Web -- this includes configuring call forwarding options. (Please use Work for Desktop for these settings instead.)
  • Always-on-top pop-ups from the desktop app (such as the incoming call pop-up, call control window, meeting preview, etc.) are not available in the web app. In the web app, answer calls through the in-app incoming call banner.
  • You cannot route calls through PSTN in the web app.
  • You cannot promote calls to meetings in the web app.
  • You cannot import Outlook contacts to the web app. (Google contacts are supported.)
  • There are no built-in call controls for headsets in the web app.
  • There is no custom protocol support (tel://, votel:// etc.) in the web app.
  • At this time, there is no ring volume control or secondary ring source selection in the web app.
  • At this time, there are no keyboard shortcuts in the web app.

Additional Info

Information about using 8x8 Work for Web is also available on this page of the 8x8 Work for Desktop Web Help Guide.

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