How to configure Call Recording for Outbound queues in 8x8 Contact Center
Objective
How to configure Call Recording for Outbound queues in 8x8 Contact Center
Applies To
- 8x8 Contact Center
Procedure
1. Open 8x8 VCC Configuration Manager
2. Go to Queues/Skills ->
3. Select the required Outbound Queue -> Click Edit
4. Under the Properties tab -> Define the Voice Recording threshold to 100%
By doing so, you are ensured that your VCC Agents are going to have their VCC outbound calls recorded.
Note:
Ensure from the Members section that you assign this Outbound queue to one or more agents.