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How to configure Call Recording for Outbound queues in 8x8 Contact Center

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Objective

How to configure Call Recording for Outbound queues in 8x8 Contact Center

Applies To

  • 8x8 Contact Center

Procedure

1. Open 8x8 VCC Configuration Manager

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2. Go to Queues/Skills -> 

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3. Select the required Outbound Queue -> Click Edit

4. Under the Properties tab -> Define the Voice Recording threshold to 100% 

By doing so, you are ensured that your VCC Agents are going to have their VCC outbound calls recorded. 

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Note: 

 Ensure from the Members section that you assign this Outbound queue to one or more agents.