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8x8 Support

How to reassign an agent to a different agent group

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Objective

Reassign an agent to a different agent group

Applies To

  • Contact Center

Procedure

  1. Log in to the 8x8 Configuration Manager.
  2. From the Configuration Menu, open Users.
    A list of agents and their groups appears.
  3. Look for the agent you wish to change, and click .
  4. In the General tab, go to Agent Group.
  5. Select a different group from the drop-down menu.
    cfgmgrgroupsreassign01_mode3.png
  6. Click Save to assign the agent to the new group.