Outbound Phone Code Not Appearing in 8x8 Agent Console

Symptom

When an agent makes a call and is assigned outbound phone codes, the list does not appear and the call will dial without the agent selecting an outbound phone code. 

Applies To

• Contact Center
• Contact Center Configuration Manager
• Outbound Phone Codes

Resolution

1. Make sure Outbound Phone Codes have been set up correctly as per this article.
2. If the outbound codes are still not appearing for an agent, log in to Configuration Manager for Contact Center.
3. Go to Users > Phone.
4. Under Outbound Calling > Outbound Phone Codes set the value from the dropdown to any other value.
5. Click Save.
6. Set the Outbound Phone Codes value back to the outbound phone code you wish to use.
7. Click Save.

Cause

This is a sync issue with the backend. Resetting the value should rectify the issue.