Test condition of a queue inside a queue causes call drops

Symptom

Once in a queue the call drops after ringing the agent when it tries to test the condition of the queue at the same time. 

The script looks like this when they have this set:

Customer Experience shows these 2 things happening at once

Applies To

• Contact Center

Resolution

Remove the test condition of the queue from inside the forward to queue object. 

Cause

The Test condition of the queue was never designed to be used inside a queue. It causes a race condition causing issues when it tests the queue at the same time as presenting to an agent resulting in the call being dropped